Important Information About Our FAQsHow can we help you ?
Our FAQs section provides general answers to the most frequently asked questions related to your shopping experience on Glowsed.com.
Please note the following important points:
- - The information in this section is subject to regular updates and may change without prior notice.
- - These answers do not replace or override our official Terms & Conditions, CGU, Shipping Policy, or any other policies in effect.
- - For detailed and legally binding information, we kindly invite our customers to refer directly to our official policies.
- - If your specific question remains unanswered, please do not hesitate to contact our Customer Support team for further assistance.
Thank you for visiting our FAQs. We are committed to providing you with transparent and updated information to enhance your experience with Glowsed.
Absolutely! All products offered at Glowsed are 100% authentic, sourced directly from official Korean manufacturers and certified distributors.
Every product comes with a unique barcode (UPC) or batch number. You can verify the authenticity by checking the UPC on this trusted site: 🔗 https://www.gs1.org/
All products are fresh and display either a manufacturing date or an expiration date on their packaging.
Many of the brands we carry are cruelty-free. This information is mentioned on each product page.
To place an order on Glowsed.com, simply browse our store and add the desired products to your cart. Once you're ready, click “Checkout”, enter your shipping information, select your preferred payment method, and confirm your order. A confirmation email with all order details will be sent to you shortly after.
Glowsed.com accepts several secure payment options. You can pay by credit or debit card (Visa, MasterCard, American Express), PayPal, Apple Pay, or Google Pay and klarna. In certain eligible regions, cash on delivery (COD) may also be available.
Orders can be modified or canceled only if they have not yet been processed by our logistics team. In most cases, processing starts within 24 hours after payment. If you need to make a change, please contact our customer support team as soon as possible.
Yes, all payments made on our store are fully secured. We use 256-bit SSL encryption to protect your data, and all transactions are processed through PCI-DSS compliant payment gateways for maximum safety.
Yes, Glowsed.com regularly offers promotional codes. You can enter your code in the designated field during checkout. If the code is valid, the discount will automatically apply to your total order amount.
For hygiene and safety reasons, returns are not accepted on Glowsed, as most of our products are linked to expiration dates. However, items that arrive damaged during delivery, as well as electronic devices (such as the Age Booster or Mini Booster), may be eligible for special handling upon verification by our team. Please refer to our return policy for more details on exceptional cases.
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To place an order on Glowsed.com, simply browse our store and add the desired products to your cart. Once you're ready, click “Checkout”, enter your shipping information, select your preferred payment method, and confirm your order. A confirmation email with all order details will be sent to you shortly after.
We work with multiple international carriers to ensure fast and reliable delivery. The choice of carrier depends on the destination country and the availability of stock, which may be shipped from our warehouse in Germany or directly from South Korea. We automatically select the most suitable carrier based on your location and the estimated delivery time.
Yes, we ship to many countries worldwide. You can check if your country is eligible for delivery by viewing the list of available countries at checkout.
You can track your order in two stages. First, internal tracking lets you monitor your order status (Ordered, Payment confirmed, Processing, Prepared, In transit, Shipped) directly from your customer account. Once shipped, an external tracking number will be automatically sent to your email, allowing you to follow your package via our tracking page or through the carrier’s official tracking website.
Shipping fees are automatically calculated at checkout based on the total weight of your order. Shipping is free for orders over 89 USD (or the equivalent in other currencies), except for orders above 1000 USD, which may incur special handling fees. As for taxes and customs duties, they are included for orders shipped to the European Union, the United Kingdom, and GCC countries. For other destinations, any applicable charges will be clearly displayed during checkout.
Yes, you can modify your order (add or remove items) as long as it hasn’t reached the shipping stage—meaning no external tracking number has been generated yet. This indicates that your order is not yet on its way. As for changing the shipping address, it is possible as long as the order status has not been marked as “Delivered” or “Delivery Failed”.
Loss of parcels within our warehouses is virtually impossible due to strict control procedures. However, if a loss or failed delivery occurs on the carrier’s side, we will immediately open an investigation with the shipping provider. The processing time for such claims is 7 business days. Once the case is resolved, the customer may choose either to receive a replacement parcel or to be refunded via store credit to their Glowsed wallet.
If you receive a damaged parcel, you must submit a short video within 3 days of delivery, showing the unboxing of the damaged package and clearly presenting the condition of the parcel. This video should be accompanied by a list of the damaged items. Once your claim is received, it will be reviewed within 7 business days. Based on our team’s evaluation, a partial or full replacement may be approved—or in some cases, the claim may be declined if the required conditions are not met.
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